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Tom, one of the owners of Boyden & Perron of Amherst, MA, the Master Toro/Wheel Horse dealer who sold me my 1998 314-8 Wheel Horse Garden Tractor came out in the middle of a snow storm, at night, after a full day of work,the night before Thanksgiving to fix my tractor when it broke down after 30 feet of snow blowing. Turns out, when I got out of the cab, I kicked the gear shift which caused the safety switch to turn off the engine - as expected. I'm a big guy and new to the more compact nature of the WH controls and the confines of a snow cab. Apparently, when that happened, the magnetic part on the gear shift broke off. I'm new to wheel horse and had no idea and since I only had the tractor for just shy of 24 hours and I was standing in the dark in the snow with now way to get my car up the driveway (it's a Honda and doesn't like steep grades and snow - both describing my driveway), I gave them a call figuring he could walk me through some stuff on the phone. He did but none of it helped, so to my surprise he came out. Unfortunately, when he got to my house, because it was dark and snowing and the mailbox is in between my driveway and my neighbors and a bit confusing, he chose the wrong driveway and being even steeper than mine and not plowed, he slid off into a ditch. He than walked over to my house to get my tractor working again (we jumped out the gear shift switch) and then he called a co-worker to get him home. Unfortunately, he had driveways to plow with that tuck and couldn't get it out until Thanksgiving. Some time on Thanksgiving morning, when he came to get his truck out, he delivered my tractors bagger tube that got left behind when he delivered the tractor. I felt SOOOOO bad for Tom but that just speaks volumes about the level of service you get from Boyden & Perron! I can't recommend them enough! Here's a video of the poor guy testing out the tractor to make sure all was ok (and probably to kill time waiting to be picked up).