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  1. i do not know where to begin. We are on a family plan and due to a family emergency, we needed to up our data plan.We were at 12 gigabytes with a 2GB bonus. First mistake was going to a strip mall with a Verizon store that was NOT a company store. Never, ever go to a store that is not company owned. Drive 100 miles if you have to. They stated that we could double our data for only ten bucks more a month.We have two smart phones, one flip phone which I carry, and a portable hotspot [called MiFi that plugs into the computer. Our bill was much bigger than what was promised and remember that it was under contract that was changed. Off we went to the company store. They discovered that my smart phone was mistakenly put on as a smart phone and got us back to some level of sanity. However they screwed it up even worse as they stated that our data plan was still OK when it actually turned out to be even worse than we expected. Store #1 had taken our hotspot and converted it to 1 GB and my flip phone was on the 14 GB data plan. Then we started getting messages that said we were out of data. We were assured that it would be OK once billing caught up with the plan changes.You already know what happened next-- a bill for hundreds of dollars. Customer service at the bricks and mortar store would not answer me so I called corporate the next day I then called corporate customer "service" You really cannot get through to anybody as you go through the prompts, your password simply does not work. I called them back and used an old tactic that usually gets results. Call the customer service line and just wait, do not touch that keypad, and despite what the recordings say, WAIT. eventually a live person will get on the line. i was firm, but assertive, assuring the rep that he needed to keep at least part of the promises that were assured, and undo the billing errors that were caused by believing what was told me. He tried to make some of it my fault, but i pointed out to him that he was making me responsible simply because I believed the lies they told me. I got bumped up to a supervisor and wound up paying more but at least got a bit more data for my money. At one point I said the heck with it, just put me back on my old plan. Of course since that plan had a 2GB bonus, they would not renew the bonus because I changed the plan . Oh, and after all that, my daughters phone would no longer receive text messages, but she got that fixed. I told her to quit upgrading her phone so we could go shopping once her phone was paid for. I guess it makes sense to verizon to have independent stores lie to people and then the company says 'Too bad" I guess it makes sense to Verizon to not at least put you back to your old plan when they lie to you about what is in your new plan. I guess it is also OK to make you wait forever to speak to someone at a COMMUNICATIONS COMPANY. I guess that bait and switch is also OK And Finally, i guess that it is a good business plan to completely peeve off a customer who has been with them since 1992. So if anybody has a good idea of who to see about three phone lines and a portable WiFi and 16GB for less than $200, i am all ears