Bringing this thread back from the dead with Throwback Thursday!
Here is another Horse Tale from way back in my cranium. Mind you I was only with WH for a couple of years. I was hired as parts/service rep. for the South Central U.S. of A. Wheel Horse probably had around 6-8 parts and service/parts reps at the time. Sales was another facet onto it's own. A very key time for Toro and WH as big changes were coming and everyone at South Bend was holding their breath! I came on board in late 1989 but 1990 was my first full year with the "Horse" and the learning curve was steep. The WH service team at South Bend pretty much bled Wheel Horse red and some of them reminded me of guys right out of the 1950's. My boss put me up in a hotel and had me spend a couple of weeks in the WH shop tearing apart and putting together units down to the spindle bearings and 8 speed gears. Then I went on the road with other more experienced reps to do service schools and get their input on the job. I taught service schools in the winter, hit the big lawn and garden show in the spring and kept dealers up to date on parts/service the rest of the time. I drove a new Chevy Astro van filled with blades, belts, manuals and microfiche. Even had one of those fancy new fangled mobile phones. Being fresh out of college the traveling road thing was fun...for awhile. The team at South Bend would send updates, quality reports and boxes of parts to my PO Box address weekly. I would get updates on problems (Quality Control), what the plan was and any "factory running changes" to correct the problems. WH was a one step distributing; direct to dealers and I had a one-on-one relationship with WH dealers. I'd go into a dealership, grab the service tech and start cramming with info and updates. Once and a while I'd get called on the Hot Line about a customer or unit that a dealer was having problems with. Those were usually a good learning experience for everyone. The WH policy was to have the dealer supply the tech/tools and I supply the proper procedure. Sometimes I would get a experienced tech and sometimes not. At first I dreaded these calls but after a short time I looked forward to them. I viewed them as a challenge, with the end goal of everybody winning. Whenever a dealer or customer said thanks, I would hand them my bosses biz card and say if you want to thank me, call or write my boss and tell him. 1990 was a good year for me.