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Showing results for tags 'courage 20 engine block failure...'.
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Hello All, maybe there is hope yet for customer service..... I had a minty 2006 Craftsman DYT 4000 42" hydro with bagger. No hour meter and powered by a Kohler Courage 20, I had heard of all the engine block cracking / failures and did my research on how to maybe remedy it. Well using the TSB's (technical service bulletins) from Kohler I pulled the flywheel, removed the bolts holding the sump cover, cleaned the bolts and bolt holes and loctited back together. The issue seemed to be that the bolts would back out, and the crank would wobble and crack the block.... or if the bolt backed out enough it would catch the ring gear and blow a corner of the block off. Motor ran great, no smoke, no noises, plenty of power. So what do I do... I sell it to my boss (yah I know... but we have a good relationship), he uses it a total of three times and it blows up. I go over and find a huge crack right where the internet says it will be. I tell him it will be taken care of and expect that I'll be giving him his money back and apologizing---to his credit there was no anger or anything, he actually understood that sheet happens. So.... I drag the mower to my local dealer and he says "let me make a call"... two days later he calls and says KOHLER SAYS THERE SORRY AND IS SENDING A FREE SHORTBLOCK!!! All I have to cover is gaskets, oil and labor (~$300) SHORTBLOCK COST WAS $750 plus shipping (Kohler ate all of that!!! on a built in Sept. 2005 machine with unknown hours!!!! Restored my faith in Kohler and made me appreciate my local dealer just a bit more..... Goes to show it can't hurt to be nice and ask gently. Tony
